In the next stage of the project, TCV will continue to talk to landholders, Traditional Owners and communities in the draft corridor to provide information and seek input on important issues such as opportunities for community benefits and ongoing route refinement. To provide feedback and inform this process, we encourage community members to get in touch by emailing us at enquiries@transmissionvictoria.com.au or calling us on 1800 824 221. If you have something you would like the CRG to raise with TCV, please get in contact through the Chair via email CRGchair@rmcg.com.au.

Landholders and community members can share local insights and feedback while the EES is being developed. This helps us understand the region’s existing conditions, so that technical studies and the EES reflect local conditions and concerns.

You can contribute in a number of ways:

  • Online: Add comments to the interactive map on the https://www.transmissionvictoria.com.au, including geographic markers and selecting relevant EES categories (e.g. agriculture, biodiversity, cultural heritage).
  • In person: Attend community information sessions held regularly across the region. These events provide opportunities to speak directly with the project team.
  • Visit our office: Drop in to speak with a team member or collect printed materials.
  • Through your Landholder Liaison: If your property is in the draft corridor, your dedicated liaison can discuss land use, farming operations, and any concerns you may have.

Once the EES documentation is finalised, it will be released for public exhibition, expected in late 2026. This is a formal opportunity to review the full EES and make a submission.

During this phase:

  • The EES will be publicly available for review.
  • You can make a formal written submission responding to the EES.
  • An Inquiry and Advisory Committee appointed by the Minister for Planning will consider all submissions, along with TCV’s response.
  • Public hearings may be held as part of this process.

This ensures that the final assessment of the VNI West project is thorough, impartial, and considers all public and stakeholder feedback.

Step 1: Raise your concern directly

We encourage landholders to first raise any concerns or complaints with their Landholder Liaison, who is your primary point of contact. Many issues can be resolved quickly and informally at this stage.

Step 2: Contact TCV

If your concern cannot be resolved informally, you can lodge a formal complaint by:

Phone: Call our toll-free hotline on 1800 824 221

Email: enquiries@transmissionvictoria.com.au

Mail: Manager, Project Stakeholder and Community Engagement
GPO Box 2008, Melbourne VIC 3000

Before submitting a complaint, we recommend visiting the https://www.transmissionvictoria.com.au to check if your question is addressed in our FAQs or fact sheets

For guidance on what to include in your complaint and how it will be handled, please refer to TCV’s Enquiry and Complaint Handling Policy.

Step 3: External Resolution

If your complaint is not resolved to your reasonable satisfaction, you may escalate it to TCV management. The internal escalation process is outlined in the Enquiry and Complaint Handling Policy, available on the TCV website

Step 4: Independent support

If you are still dissatisfied, you can seek independent dispute resolution through:

Energy and Water Ombudsman Victoria (EWOV)
Free call: 1800 500 509
Email: ewovinfo@ewov.com.au
Website: https://www.ewov.com.au
EWOV can help resolve complaints about how transmission companies use their rights to access private property.

Australian Energy Infrastructure Commissioner (AEIC)
Free call: 1800 656 395
Email: aeic@aeic.gov.au
Website: https://www.aeic.gov.au
The AEIC provides guidance and may handle complaints related to major transmission projects, including VNI West.

If you are not satisfied with the outcome of your complaint to the project team, and depending on the nature of the complaint, you may escalate your concerns to an external body:

The Energy and Water Ombudsman of Victoria (EWOV)

The Australian Energy Infrastructure Commissioner (AEIC)

If your complaint relates to an agreement between you and TCV (such as a Land Access Agreement or Option for Easement), you may also use the dispute resolution process outlined in that agreement.

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